Official Dream11 Support & Links
Official Dream11 Support & Links
Short answer: Official Dream11 support is available through helpdesk@dream11.com, +91 226 749 5000, and get.dream11.help. Verify all communications come from @dream11.com domains to avoid scams.Support center
Primary Help Resources
Dream11 Help Center: https://get.dream11.help/ Comprehensive FAQ portal covering account issues, withdrawals, contest rules, and technical support [30].Help Topics Available:
- Account management and verification
- Withdrawal processes and troubleshooting [31]
- Contest rules and scoring explanations
- Technical issues and app problems
- Privacy and data protection queries
Response Times & Availability
Phone support: +91 226 749 5000- Average wait time: Less than 1 minute [20]
- Best response days: Weekdays, especially Thursday [20]
- Longest wait times: Saturday [20]
- Verification required: Name, email, or phone number [20]
Email & social
Official Email Addresses
General Support: helpdesk@dream11.com For account issues, technical problems, withdrawals, and general inquiries [20][21].Grievance Officer: grievanceofficer@dream11.com For formal complaints, dispute resolution, and escalated issues requiring management review [20][21].
Customer Care Alternative: +91 180 057 29878 Secondary phone line for support during high-volume periods [20][21].
Business/Partnership: shop@dream11.com For business inquiries (note: advertising partnerships now prohibited under 2025 law) [21].
Physical Address
Corporate Headquarters: ONE BKC, Tower A, 12th & 14th Floor Unit 1201 & 1202 and 1401 & 1402, Plot C-66 G Block, Bandra Kurla Complex, Bandra (East) Mumbai 400 051 India [21][33]Important: Physical visits not recommended for customer support. Use digital channels for faster resolution.
Social Media Verification
Official Social Accounts (verify blue checkmarks):- Twitter/X: @dream11
- Facebook: Dream11
- Instagram: @dream11
- YouTube: Dream11
- All official accounts have verified badges
- Consistent branding across platforms
- Regular updates aligned with company communications
- Professional content quality and grammar
Status pages
Service Status Monitoring
App Status: Dream11 app remains operational for free contests. Real-money features permanently disabled since August 22, 2025 [2][3].Withdrawal Services: Active for existing balances. Users can withdraw remaining funds following standard verification procedures [3][15][31].
Customer Support: Fully operational across all channels. Support staff trained on post-ban policies and user guidance [20][21].
Official Communication Channels
Company Updates: Official announcements through Dream11 app notifications, email to registered users, and verified social media accounts.Legal/Regulatory News: Monitor Dream11's official website and press releases for updates on legal developments or policy changes.
Service Changes: Users notified via registered email and in-app notifications for any changes to available services or policies.
FAQ
Where to contact Dream11 support? Primary channels: helpdesk@dream11.com, +91 226 749 5000, or https://get.dream11.help/. Use official email for account issues requiring documentation [20][21][30].Which social accounts are verified? Official Dream11 accounts on Twitter/X, Facebook, Instagram, and YouTube have blue verification checkmarks. Be cautious of similar-looking unverified accounts.
How to confirm authenticity? Verify email communications come from @dream11.com domains, phone calls match official numbers, and social media accounts show verification badges. Never share sensitive information through unverified channels.
Can I visit the office for support? Physical visits are not recommended. Digital support channels (email, phone, help center) provide faster and more documented resolution for customer issues [21][30].
How to escalate unresolved issues? Contact grievanceofficer@dream11.com for formal escalation. Include previous support ticket numbers and detailed explanation of the unresolved issue [21].
Sources
2. Dream11 3.0: CEO unveils new playbook after 95% loss - Business Standard, Aug 25, 2025 3. Is the Online Gaming Bill 2025 a Game-Changer for Fantasy Sports? - Cricketing Minds, Aug 25, 2025 15. India's Dream11, top gaming apps halt money-based games - Reuters, Aug 22, 2025 20. Dream11 Customer Service Phone Number - Pissed Consumer, Jan 8, 2025 21. Dream11 Customer Care No. - India Customer Care, Oct 2, 2024 30. Helpdesk - Dream11, Dec 31, 2008 31. How do I withdraw my winnings? - Dream11 Help, Dec 31, 2022 33. Play Fantasy Sports on Dream11 - Dream11, Dec 31, 2022Last updated: 08 Sep 2025 (IST)
Sources
- Dream11 3.0: CEO unveils new playbook after 95% loss, says no layoffs — Business Standard — 2025-08-25
- Is the Online Gaming Bill 2025 a Game-Changer for Fantasy Sports? — Cricketing Minds — 2025-08-25
- India's Dream11, top gaming apps halt money-based games after ban — Reuters — 2025-08-22
- Dream11 Customer Service Phone Number +91 226 749 5000 — Pissed Consumer — 2025-01-08
- Dream11 Customer Care No. — India Customer Care — 2024-10-02
- Tamil Nadu Prohibition of Online Gambling & Regulation of Online Games Act, 2022 (Act 9 of 2023) — PRS India (Act text) — 2023-04-10
- Tamil Nadu Online Gaming Authority — Official Site — Government of Tamil Nadu — 2025-08-08
- THE PROMOTION AND REGULATION OF ONLINE GAMING BILL, 2025 — Bill Text — PRS India — 2025-08-19