Dream11 Account Help — Official Support Only

Short answer: Contact Dream11 support at helpdesk@dream11.com or +91 226 749 5000 for account issues. You can withdraw existing balances but not add new money. Account deletion requires email request with personal details.

Official support links

Primary Support Channels

Dream11 Help Center: https://get.dream11.help/ Official FAQ portal with self-service options for common issues [30].

Email Support:

General help: helpdesk@dream11.com [20][21]
Grievances: grievanceofficer@dream11.com [20][21]
Shop/Store: shop@dream11.com [21]

Phone Support:

Primary: +91 226 749 5000 [20][21]
Alternate: +91 180 057 29878 [20][21]

Corporate Office: ONE BKC, Tower A, 12th & 14th Floor Unit 1201 & 1202 and 1401 & 1402, Plot C-66 G Block, Bandra Kurla Complex, Bandra (East) Mumbai 400 051 [21][33]

Support Timing & Response

Phone support availability: Best response rates on weekdays, particularly Thursday. Saturday shows longest wait times. Average hold time is less than 1 minute [20].

Verification required: Dream11 support will ask for first and last name, email, or phone number to verify your identity [20].

Response quality: Customer satisfaction ratings show mixed results, with 48% of users reporting resolved issues [20]. Be persistent and document your communications.

Close account

Permanent Account Deletion

Email method (Recommended): 1. Send email to: helpdesk@dream11.com 2. Subject line: "Request To Delete My Dream11 Account" 3. Include these details:

Full name (as registered)
Phone number
Email address
Reason for deletion

4. Request confirmation of complete data deletion

Sample email format: ``Subject: Request To Delete My Dream11 Account

Dear Dream11 Team,

I request deletion of my Dream11 account from your database.

Account details:

Name: [Your full name]
Phone: [Your phone number]
Email: [Your email ID]
Reason: [Your reason for deletion]


Please confirm complete removal of my data and account.

Thanks and regards, [Your name]``

Temporary Account Suspension

App-based suspension: 1. Open Dream11 app 2. Tap Avatar icon (profile picture) 3. Go to "My Info & Settings" 4. Select "Suspend Account" 5. Choose suspension duration

Note: Temporary suspension allows reactivation later. You can access the app but cannot participate in contests during suspension [22].

Delete the app

Safe Uninstall Process

Important: Simply deleting the app does NOT delete your account data [22]. Account deletion requires separate process outlined above.

iOS devices: 1. Long press Dream11 app icon 2. Tap "Delete App" or X symbol 3. Confirm deletion

Android devices: 1. Go to Settings > Apps 2. Find Dream11 3. Tap "Uninstall" 4. Confirm removal

Alternative method: Long press app icon on home screen and drag to "Uninstall" or trash symbol.

Remove Payment Methods

Before account deletion, remove stored payment information: 1. Open app → My Balance → Manage Payments 2. Select card/payment method to remove 3. Tap "Delete Card" or "Remove" [22]

Refunds & balances (if applicable)

Withdrawal Process

Current status: Users can withdraw existing wallet balances but cannot add new money [3][15].

Standard process: 1. Go to Profile Picture → My Balance → Withdraw 2. Enter withdrawal amount 3. Ensure PAN and bank details are verified 4. Submit request [31]

Requirements before withdrawal:

Verified PAN card details
Verified bank account information
Sufficient winning balance (minimum limits apply) [31]

Processing times:

Instant withdrawals: Available up to daily limits
Regular withdrawals: Up to 24 hours processing
Bank credit: Up to 3 working days from processing date [31]

Limits:

Maximum per withdrawal: ₹1 crore
Daily withdrawal limit: ₹3 crores across 3 transactions [31]
TDS deductions: Applied if applicable, shown before request [31]

Common Withdrawal Issues

Cancelled withdrawals typically occur due to [28]: 1. Issues with verified bank account (incorrect IFSC, name mismatch, wrong account number) 2. FairPlay violations detected 3. Unverified KYC documents

Resolution: Verify bank details are correct and match your PAN card name exactly. Update details if needed and submit fresh withdrawal request [28].

Safety tips

Verify Communications

Legitimate Dream11 communications:

Always come from official email domains (@dream11.com)
Never ask for passwords or OTPs via email/SMS
Include your registered name and partial phone number
Contain official Dream11 branding and support ticket numbers

Red flags for fake communications:

Requests for login credentials or passwords
Promises of bonus money or special offers post-ban
Links to non-official websites or apps
Urgent language pressuring immediate action

Protect Personal Information

Never share these details:

Account passwords or login credentials
OTPs (one-time passwords)
Full bank account numbers in unsecured communications
PAN card photos with clear numbers visible
Aadhaar details outside official KYC process

If you shared sensitive information: 1. Change Dream11 account password immediately 2. Monitor bank accounts for unauthorized transactions 3. Contact bank to report potential fraud 4. File complaint with cyber crime cell if money lost

Avoid Fake Platforms

With real-money gaming banned, beware of illegal platforms claiming to be Dream11 alternatives offering cash games. These are:

Illegal under current Indian law
Potential fraud operations
Risk to your financial and personal data

Verify any platform through official app stores and legal compliance before use.

FAQ

Where is the official Dream11 support portal? https://get.dream11.help/ is the official help center. Always verify URLs contain "dream11" domain and secure HTTPS connection [30].

How do I request account closure? Email helpdesk@dream11.com with subject "Request To Delete My Dream11 Account" including your full name, phone, email, and reason for closure [22].

How do I delete the app safely? Uninstall through device settings, but remember this doesn't delete your account data. Separately request account deletion if desired [22].

How to verify refund communications? Legitimate refund updates come from official Dream11 emails, include support ticket numbers, and never ask for additional payments or credentials.

What info should I never share? Never share passwords, OTPs, full bank details, or login credentials. Dream11 support will never ask for these via email or phone [20][21].

Sources

3. Is the Online Gaming Bill 2025 a Game-Changer for Fantasy Sports? - Cricketing Minds, Aug 25, 2025 15. India's Dream11, top gaming apps halt money-based games - Reuters, Aug 22, 2025 20. Dream11 Customer Service Phone Number - Pissed Consumer, Jan 8, 2025 21. Dream11 Customer Care No. - India Customer Care, Oct 2, 2024 22. How To Delete Dream11 Account? - FreeKaaMaal, Oct 24, 2024 28. My withdrawal request is cancelled, what should I do now? - Dream11 Help, Dec 31, 2022 30. Helpdesk - Dream11, Dec 31, 2008 31. How do I withdraw my winnings? - Dream11 Help, Dec 31, 2022 33. Play Fantasy Sports on Dream11 - Dream11, Dec 31, 2022

Last updated: 08 Sep 2025 (IST)

Sources

Is the Online Gaming Bill 2025 a Game-Changer for Fantasy Sports? — Cricketing Minds — 2025-08-25
India's Dream11, top gaming apps halt money-based games after ban — Reuters — 2025-08-22
Dream11 Customer Service Phone Number +91 226 749 5000 — Pissed Consumer — 2025-01-08
Dream11 Customer Care No. — India Customer Care — 2024-10-02
Supreme Court transfers online gaming law challenges from high courts — The Tribune — 2025-09-07
Press Release: 51st GST Council — 28% on Online Gaming (face value) — CBIC / GST Council — 2023-08-02
Tamil Nadu Prohibition of Online Gambling & Regulation of Online Games Act, 2022 (Act 9 of 2023) — PRS India (Act text) — 2023-04-10
Tamil Nadu Online Gaming Authority — Official Site — Government of Tamil Nadu — 2025-08-08
THE PROMOTION AND REGULATION OF ONLINE GAMING BILL, 2025 — Bill Text — PRS India — 2025-08-19